espa PEP

Privacy Policy

The protection of your personal data is important to us!

Find out about the way in which the company with the name “Trust us INSURANCE Monopoligi I.K.E. Rent & trade cars” located in Heraklion, Heraklion Crete, 79 Irodotou Street – N. Alikarnassos, tel. 2810 24500, contact address (hereinafter the “Company” or “we” or “us”), acting as Data Controller, collects, stores, uses and generally processes your personal data when you visit, register or use the Company’s website (hereinafter the “Website”) and when you interact with its physical store.

1. What is personal data?

The term “Personal Data”, refers to information of natural persons, such as name, postal address, email address, contact telephone number, etc., which identifies or can identify you, hereinafter referred to as “Personal Data or Data”.

2. What is the Processing of Personal Data

Any operation or set of operations which is performed, whether or not by automated means, on personal data or on sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

3. Is it obligatory to provide your Data

The assignment of Data to the Company may be necessary to achieve the purposes specified in this Privacy Policy or may be optional.

The mandatory or optional nature of the provision of Data is indicated by an asterisk (*) next to personal data of a mandatory nature.

If you refuse to provide the data marked as mandatory on the Sites, it will be impossible to achieve the basic purpose of collecting this Data, and it may, for example, make it impossible for the Company to fulfil the sales contract or provide the other services available on the Sites.

The provision of additional Data to the Company, in addition to those marked as mandatory, is optional and does not entail any consequences in relation to the main purposes of data collection, but the provision of such Data serves to optimise the quality of the services provided.

4. Which Data we collect from you

We take care to collect only the absolutely necessary Data from you, which are appropriate and clear for the purpose for which they are intended. This Data includes the following:

Data when you create a user account on the Sites or Apps

– Mandatory: e-mail address (e-mail)*, login password (login password)*.

– Optional: first name, last name, gender, date of birth, postal address, telephone number.

Information from your transactions with us, either through our physical stores or through our online store

– For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you have made, products added to or removed from your basket, a list of products you wish to purchase (wish list), voucher redemptions, websites you visit and how and when you contact us.

Shopping interests and preferences, which help us to recommend specific products and services that interest you

– For example, which products you show a preference for so you can receive a personalised offer from us

We will only request and use the Data collected to recommend products or services of interest to you and to further enhance your shopping experience with us. Of course, it is always your choice whether to share such Data with us.

Traffic data from our website or other websites you have browsed before us
Information collected from the use of cookies in your browser. Learn more about how we use them in the section below.
Copies of documents you provide to prove your age or identity when required by law (such as a copy of a police or student ID card).

– For example, these copies may include details of your full name, address, date of birth and your facial image (photograph). If you provide a passport, the data will also include your place of birth, gender and nationality.


Payment information.
Your feedback and product reviews.
Your image may be recorded on CCTV when you visit our physical store.
To provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages that appear during your visit, the ads you click on and any search terms you enter.
Your social media username, if you interact with us through these channels to help us respond to your comments, questions or feedback.

We comply with the law and do not allow children to register on our Sites and Apps when they are under the age of 16. We will seek parental consent for children participating in Company experiences and events.

5. How we use your Data

We want to provide you with the best possible experience when shopping. To do this it is necessary for us to gain a complete picture of you by combining the Data we have collected. We then use your Data to offer you offers for products and services that are likely to be of interest to you. 

Data protection legislation allows us to do the above in our legitimate interest and the need to understand our customers in order to provide them with a high level of service.

Remember, if you choose not to share Data with us or refuse certain contact rights, we may not be able to provide some of the services you have requested. For example, if you have asked us to let you know when a product is available again, we may not be able to serve you if you have withdrawn your general consent to receive updates from us.

Finally, we inform you that the processing of your Data is carried out either by the Company’s specifically authorised personnel, or through computer systems and electronic devices by the Company and, exceptionally, by third parties who, having been contractually bound to maintain confidentiality and protect your Data, carry out operations necessary to achieve the purposes strictly related to the use of our Sites, its services and the sale of products through our Sites. You will find information about this below in section 9 “Who are the recipients of your Data? How your Data is shared”.

Below you will find details of how we use your Data and why:

To provide information about the Sites, Apps and services you request

Product Orders. If we do not collect your Data when you complete the order either from our physical stores or from our online store, we will not be able to process your order and comply with our legal obligations. It may be necessary to transfer your Data to third parties in order to supply or deliver the product or service you have ordered. In addition, we may retain your Data for a reasonable period of time in order to fulfil our contractual obligations, such as product returns, as required by relevant legislation.
Creating a User Account: The Company processes your Data in order to provide you with account functions and to facilitate the purchase of products and/or services.
Contact: The Company uses your Data to respond to your requests/queries, refund requests and/or complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We may also keep a record of your queries/requests to us so that we can better respond to any future communication. We do this based on our contractual obligations to you, our legal obligations and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your personal experience.
Sometimes, we will need to share your Data with a third party providing a service (such as a courier delivery or a technician visiting your home). Without sharing your Personal Data, we would not be able to fulfill your request.

Finding a job: The Company processes your Data for the purpose of assessing your qualifications and skills for the position for which you have applied or for another position within the Company and for the purpose of contacting you in connection with this purpose.

To communicate information about our products, services and events, and for other promotional purposes

Sending newsletter/offers: With your consent, we will use your personal data, preferences and transaction details to inform you by email, internet, telephone and/or social media about relevant products and services, including personalised/personalised offers, discounts, etc. Of course you have the option to withdraw this consent at any time.

To operate, improve and maintain our business, products and services

To develop and improve systems and services for the products we provide to you. We do this based on our legitimate business interests.
We want to provide you with offers and proposals that are most relevant to your interests. To help us form a better and more general understanding of you as a customer, we combine your personal data gathered throughout our relationship with each other, for example your shopping history both in our physical stores and in our online store. To this end, we also combine Data that we collect directly from you with Data that we receive from third parties to whom you have given your consent to transfer this Data to us. For example, by combining this Data, this will help us to tailor your experience and decide what inspiration or content to share with you. We also use anonymised data from customer purchase history to identify trends in different regions of the country. This can then guide which products we display in specific stores.
To show you the most interesting content on our Sites or Apps, we will use the Data we maintain about your favorite products. This is based on your consent to receive Apps notifications or – for our Sites – your consent to place cookies on your device. For example, we may display a list of products you have recently looked at or offer you recommendations based on your shopping history and any other Data you have shared with us.
To send you survey and evaluation requests so that we can improve our services. These messages will not include promotional content and will not require prior consent when sent by email or text message (SMS). We have a legitimate interest in doing so as this helps our products or services to be more relevant to you. Of course, you are free to opt-out of receiving these requests from us at any time by updating your preferences in your online account.

To protect our rights, property or safety, ours or others

To protect your account from fraud and other illegal activities: This includes using your Data to maintain, update and protect your account. We also monitor browsing activity with us to identify and quickly resolve any problems and to protect the integrity of our website. All of the above is part of our legitimate interest. For example, we check your password when you log in and use automated IP address tracking to detect possible false logins from unexpected sites.
Operating CCTV Systems. We do this based on our legitimate business interests. If we identify any criminal activity or alleged criminal activity through the use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this Data for the purposes of preventing or detecting illegal activity. Our aim is to protect our customers, employees and partners from criminal activity.
Process payments and prevent fraudulent transactions: We do this based on our legitimate business interests. This also helps to protect our customers from fraud.


To comply with our obligations under the law

To comply with our contractual or legal obligations to share data with law enforcement. For example, following a court order to share data with judicial authorities.
To send you communications required by law or necessary to inform you of changes to the services we provide to you. For example, updates on these privacy notices, product recall notices and legally required information about your orders. These service messages will not include promotional content and will not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we cannot comply with our legal obligations.

6. For what purpose do we process your Data?

We collect your Data for the purposes of the products and/or services provided by our Company and in particular for:

a) managing the sale of our products/services, e.g. communicating and informing you about the availability of products and the progress of your order, executing your order, shipping the products, managing your debts to the COMPANY, making returns and providing guarantees.

b) compliance with the obligations imposed by the applicable legislation e.g. tax legislation, e-commerce directive,

c) to monitor, improve and adapt to your preferences and choices regarding our products and/or services,

d) sending, by electronic or traditional means, administrative, technological, organisational and/or commercial information about the Company’s products and/or services.

e) the survey of our customers’ satisfaction, the promotion of our products and/or services, the sending of newsletters on our products and/or services.

f) evaluating applications and resumes for the purpose of employment with our Company.


7. What is the lawful basis for the processing of your Data by the Company?

Data protection legislation sets out various reasons why a company may collect and process your personal data, including: the terms of our contractual relationship
Your consent, where required. For example when you opt in to receive newsletters. When collecting your personal data, we will always inform you what data is necessary in relation to a particular service.
The Company’s obligations arising from the law (e.g. tax legislation, e-commerce legislation, etc.)
the legitimate interest of our Company. In certain circumstances, we collect your Data in a manner that is reasonably expected as part of the operation of our business and that does not materially affect your rights, freedom or interests. For example:

– We will use your purchase history to send or make available personalized offers.

– We also combine the purchasing history of multiple customers to identify trends and ensure we can keep up with market demand or develop new products/services.

8. Who are the recipients of your Data – How is your Data shared?

Access to your Data is available to the Company’s strictly necessary personnel, who are bound by confidentiality obligations, and our partner companies or third party service providers who process your Data as Processors on our behalf and in accordance with our instructions.

Disclosure of Data by the Company

The Company shares your Data with:

Shops and/or commercial businesses that partner with the Company for the sale of their products/services.
Third party service providers that process Personal Data on behalf of the Company, for example (but not limited to) credit card and payment processing, transfers and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, brand and product promotions management, Google, Facebook, and management of certain services and data.

Other third parties, to the extent necessary to (i) comply with a government request, court order or applicable law, (ii) prevent illegal uses of our Sites and Apps or violations of our Sites and Apps Terms of Use and policies, (iii) our own protection against third party claims, and (iv) assist in the prevention or investigation of fraud (e.g. counterfeiting).


Notification from you

When you use certain social media elements on the Site, you may create a public profile that includes information such as your username, profile picture and city. You may also share content with your friends or the general public, including information about your interaction with the Company. We encourage you to use the tools we provide to manage sharing on Company’s social media to control the information you make available through Company’s social media elements.

9. For how long do we keep your Data?

We retain your Personal Data for as long as necessary to fulfil the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). Generally this means that we will retain your Personal Data for as long as you have an account with our Company. With respect to your Personal Data related to product purchases, we retain this data for a longer period in order to comply with our legal obligations (such as tax and trade legislation and for warranty purposes).At the end of this retention period, your data will be deleted completely or anonymised, for example by aggregating it with other data, so that it can be used in an unidentifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:


When you place an order, we will retain the personal data you provide for five years to enable us to comply with our legal and contractual obligations.


If your order included a warranty, the relevant personal data will be retained until the end of the warranty period.


Your declaration of consent to receive a newsletter is kept for as long as you receive a newsletter from the Company and in any case no longer than six months after the newsletter has been discontinued.

10. Is your Data safe?

We are committed to safeguarding your Personal Data.

Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures to ensure the security and protection of your Data from any form of accidental or unlawful processing. We use the most modern and advanced methods to ensure maximum security.

The website uses the TLS protocol, for secure online commercial transactions. This encrypts all Data you provide, including your credit card number, name and address, so that it cannot be decrypted or altered during transmission over the Internet.

In addition, the data used to identify you as an account user are two: your Username and your Personal Secret Security Code (Password). Each time you enter your details, you are granted access to your personal account. This process is achieved securely through encryption during their transfer to the Internet and the Company’s servers. Following the same standards, you are given the opportunity to change your Personal Secret Security Code (Password) as often as you wish. After entering the desired password, the new password is encrypted and stored in the Company’s systems. For this reason, the only person who knows your password is you, and you are solely responsible for maintaining the secrecy of the password from third parties.

These measures are reviewed and modified when necessary.
11. What are your rights?

You have the right to access your personal data.

This means that you have the right to be informed by us if we process your Data. If we process your Data, you can ask to be informed about the purpose of the processing, the type of your Data we hold, who we give it to, how long we store it, whether automated decision-making takes place, and your other rights, such as rectification, erasure, restriction of processing and lodging a complaint with the Data Protection Authority.

You have the right to rectify inaccurate personal data.

If you find that there is an error in your Data, you may submit a request to us to correct it (e.g., to correct your name or update a change of address).

You have the right to erasure/right to be forgotten.
You can ask us to delete your data if it is no longer necessary for the processing purposes mentioned above or if you wish to revoke your consent.


You have the right to portability of your Data.

You may request to receive the Data you have provided in a readable form or request us to transfer it to another controller.

You have the right to restrict processing.

You can ask us to restrict the processing of your Data for as long as your objections to the processing are pending.

You have the right to object to and withdraw consent to the processing of your Data.

You may object to the processing of your Data and we will stop processing your Data unless there are other compelling and legitimate reasons that override your right. If you have consented to the collection, processing and use of your Personal Data, you may withdraw your consent at any time with future effect.

Opting out of receiving Marketing Communications.

You may opt out of receiving marketing communications from the Company by modifying your options in your user account (my profile) on our Sites. You may also opt out of receiving marketing communications by changing your email and sms subscriptions by clicking the unsubscribe link or following the instructions included in the message. Alternatively, you can contact us using the contact details in the “Questions and Comments” section below.

Where we rely on our legitimate interest.

Where we process your personal data based on our legitimate interest, you can ask us to stop for reasons relating to your personal situation. We must then do so if we do not believe we have a legitimate compelling reason to continue to process your Personal Data.

Contact Forms

If you leave a comment on our site, you can choose to have your name, email address and website saved in cookies. These are for your convenience so that you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and log in to the site, we will create a temporary cookie to determine if your browser accepts cookies. The cookie does not contain any personal information and will be deleted once you close your browser.

When you log in, we will also create several cookies to store your login information and screen options. Login cookies last for two days and screen options cookies last for one year. If you select “Remember me”, your login will remain for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or post an article, an additional cookie will be stored in your browser. This cookie does not include any personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor visited the other website.

These sites may collect data about you, use cookies, incorporate additional third-party tracking, and track your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that site.

Our company, with the aim of improving the services it provides, has integrated on this website the BestPrice 360 Analytics tool, in the context of extracting statistics and performance data from the participation of its online store in the respective product price comparison platform, in which it participates. BestPrice Analytics 360 allows the transmission to of exclusively anonymous data regarding the movement of users on this website (visiting or ordering and purchasing products) in order to extract the corresponding statistical results and to improve marketing actions.

Contact details for questions and comments

Tel: (+30) 2810 245001

Irodotou 79 – N. Alikarnassos Heraklion Crete